TERMS & CONDITIONS

COVID

If your session is canceled due to covid alert levels rising to level 3 or 4, and we are not able to reschedule before Christmas, you will receive a 95% refund*.

CANCELATIONS, SICKNESS & NO-SHOWS

If you need to cancel due to sickness or any other reason, please let us know with 24hrs notice. If you let us know with at least 24hrs notice, you will receive a 95% refund*. If you don’t let us know until after 24 hrs, and we are not able to fill the spot with short notice, you will receive a 50% refund. If you fail to show up to your session at all, you will not receive a refund.

We may be able to reschedule in the case of sickness if we are given enough notice, but not if you don’t show up to your session, are late for your session, or we are not able to get all the photos within your timeslot.

TIMING & RESCHEDULING

Please do not arrive early in the hopes that we can do your session earlier, or to get extra time. If you arrive early it can be distracting to other children during their session time, and you may be asked to leave. If you are late for your session, we aren’t able to give you any extra time as it is unfair to the person after you.

The only time sessions overlap is when you are getting your child changed back into their own clothes - this can happen at the start of the next persons session while they are also getting changed.

*REFUNDS

If your session is cancelled due to any of the reasons above, you will receive a 95% refund to the account that you paid for the session with. We are not able to do full refunds as we are still charged both booking and refunding fees by the online booking system.

If we are not able to get all the photos within your session because your kids aren’t playing ball, we are not able to reschedule the session to try again. You will instead receive a partial refund for the amount of photos we couldn't get ($30 per photo).

AGES

BABIES
(3-12 months)

Babies need to be at least 3 months old at the time of session, but older is better so we recommend trying to book the latest date possible if you have a younger baby.
Or if you have an older baby, get them in asap! The ideal age is about 8-9 months. As they get closer to 12 months, they start developing a bit of stranger-danger.

For sibling shots with babies, the baby needs to be confidently sitting up, and the oldest sibling need to be at least 2.5 years old. Exceptions can be made such as a young baby that can confidently be held in the arms of a 7+ year old sibling.

You can still book a ‘sibling mini’ even if you have 2 little ones who don’t meet these requirements, we will just take individual portraits of each child.

Children under 2 years cannot be guaranteed a full shot of the Christmas set. If full set shots are attempted, they will need to be sitting on the ground only. Babies who can’t yet sit up will be close shots only. Any shots taken on the bench seats for kids under 2 will be closer shots so that someone can be nearby to spot them.

TODDLERS
(1-3 years)

Studio sessions generally aren’t recommended for toddlers between 1-2 years old, but we understand that many people will still want to book for Christmas anyway, as each year’s set is limited edition.

So you are welcome to book a session for your 1-2 year old as long as you keep a few things in mind: We strongly recommend bringing them dressed in their own outfit. Your 1-2 year old likely won’t enjoy the session itself, as they notoriously hate being told what to do… but we can still get good photos if we pull out all the tricks!

Children under 2 years cannot be guaranteed a full shot of the Christmas set. Any shots taken on the bench seats for kids under 2 will be closer shots so that someone can be nearby to spot them.

Once they turn 2, they start getting a bit easier to photograph, but still be prepared to get active as we run around after them!

PRESCHOOLERS
(3-5 years)

Around 3.5-5 years old is our absolute favourite age to photograph for these mini sessions! Your little one will have a great time exploring the set, and we recommend making it extra special by hying them up for it.

Get them to watch the ‘Waiting for Santa’ promo video so they can get excited, talk to your girl about how she will get to wear a pretty dress, bring along a Santa letter for our Christmas letterbox, and maybe even make a special day of it with treats after the photoshoot.

Around this age we can also start getting those magical sleeping shots.

CHILDREN
(5+ years)

Let us know if there’s anything that cracks your kids up! As they starting getting a bit unimpressed by usual circus act as they get older…

Our Christmas wardrobe has options for boys and girls up to 8 years old. But you are of course still welcome to bring along kids older than this, they just need to come dressed in their own outfit.